Client services
Write to us
Questions about sizing, an order or a piece you have in mind. We reply within one business day.
hello@falsematter.com
Hours
Monday to Friday, 9am – 6pm Central.
Sizing help
Send us your wrist, finger or chain measurement and the piece you have in mind — we will recommend a size.
Quick answers
How do I find my ring size?
Wrap a thin strip of paper around the base of the finger, mark where it overlaps and measure the length in millimetres, then compare it with our size guide. Between two sizes, choose the larger.
Where is my order?
You will receive a shipping confirmation with tracking as soon as your order is dispatched. If it has been more than four business days, write to us with your order number.
Can I exchange a size?
[Confirm before launch] Ring and bracelet sizes can be exchanged once for a different size where stock allows.